Privacy Policy
Who we are
Welcome to Tech Rescue Pro. Your privacy is a top priority for us. This Privacy Policy outlines how we collect, use, and protect your personal information. Our website address is: http://techrescuepro.com.
Information We Collect and Why
We collect information to provide and improve our services, respond to your inquiries, and ensure the security of our website.
- Contact Forms: When you contact us through a form on our site, we collect the information you provide, such as your name, email address, and message. We use this information solely to respond to your customer service requests and inquiries.
- Comments: When you leave comments, we collect the data shown in the comments form, as well as your IP address and browser details to help detect and prevent spam. An anonymized string from your email (a “hash”) may be sent to the Gravatar service to display your profile picture if you use it. You can view their policy here: https://automattic.com/privacy/.
- Purchasing Services (WooCommerce): When you purchase a service, we will ask for information including your name, billing address, email, and phone number. This is used to process payments, set up your account, and communicate with you about your order.
- Media: If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS), as this data can be extracted by other visitors.
Cookies
Cookies are small data files stored on your browser. We use them to enhance your website experience.
- Comment Cookies: If you leave a comment, you may opt-in to saving your name and email in cookies. This is for your convenience so you don’t have to re-enter your details for future comments. These last for one year.
- Functional Cookies: We use temporary cookies to determine if your browser accepts them and to manage login sessions. These contain no personal data and are discarded when you close your browser. If you log in, cookies will save your login information and display preferences.
- Embedded Content: Articles on this site may include embedded content (e.g., videos, maps). This content from other websites behaves as if you have visited the other website, which may use its own cookies and tracking methods.
Who We Share Your Data With
We do not sell your personal data. We only share it in the following limited circumstances:
- Service Providers: We may share information with trusted third-party partners who help us operate our website, such as payment gateways (e.g., Stripe, PayPal) to process your purchases and spam detection services to protect the site.
- Legal Requirements: We may disclose your information if required to do so by law.
- Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.
How Long We Retain Your Data
We store your information only as long as necessary.
- Comments: Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
- Customer Records: Purchase information is typically kept for a longer period for tax and accounting purposes.
- Contact Form Entries: We may keep contact form submissions for a period for customer service, but we do not use them for marketing purposes.
Your Rights Over Your Data
You have the right to control your personal information. If you have an account on this site, have left comments, or have purchased a service, you can:
- Request a file of the personal data we hold about you.
- Request that we erase any personal data we hold about you.
Please note that this does not include data we are obligated to keep for administrative, legal, or security reasons.
Data Security
Protecting your data is critical. We implement a variety of security measures to maintain the safety of your personal information against unauthorized access, alteration, or destruction.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through the form on our Contact page.